Job Description:

Support delivery. Power retail campaigns. Start your career in client accounts.

We're looking for a Client Services Administrator to join our growing team in Bristol. At eXPD8, you'll help bring campaigns to life for leading brands and major UK retailers, supporting the delivery of high-quality in-store execution while building the foundations of your career.

Whether you're just starting out or looking to move into a client-focused role, this is your opportunity to gain hands-on experience, develop your skills, and make a real impact from day one.

About the role

This is an entry-level role within our Client Services team, focused on providing essential administrative support to ensure client campaigns are delivered smoothly and effectively. You'll work closely with internal teams and field merchandisers, helping coordinate activity, manage information, and keep everything running on track.

Named one of the Financial Times Best Employers 2025 & 2026, we operate across Books, Entertainment, Fashion, Grocery, Health & Beauty, Beers, Wines & Spirits, Toys and more. We pride ourselves on delivering exceptional service while creating a supportive, inclusive workplace for our people.

Location: Hybrid – 2 days in our Bristol Head Office (Thursday is a must), 3 days working from home

Benefits:

• Health cash plan (24-hour GP, counselling, dental, physiotherapy, and more)
• Buy and sell holiday scheme
• Your eXPD8 birthday off each year
• Life insurance
• Immediate access for you and your family to GroceryAid
• Access to eXPD8 Rewards with competitions and incentives
• Unlimited refer-a-friend scheme
• Personal development and progression opportunities with access to over 400 learning resources
• Fresh fruit and snacks in the office

How you'll deliver excellence:

• Act as a key point of contact for client and merchandiser queries via phone and email
• Create clear and engaging briefs for merchandisers based on client requirements
• Support campaign delivery by scheduling activity through internal systems
• Prepare reports by reviewing and collating campaign data
• Develop instructions, questionnaires, and briefing documents for field teams
• Ensure merchandisers have everything they need to complete tasks successfully
• Monitor completed work, checking for accuracy and compliance
• Flag issues and resolve queries quickly to keep campaigns on track

What makes you excellent

• Strong IT literacy, particularly across Microsoft Office (Excel, Outlook, PowerPoint, Word)
• A willingness to learn advanced Excel skills (such as PivotTables, VLOOKUP, Index/Match)
• Highly organised, with the ability to manage multiple tasks and deadlines
• Confident communicator with strong written and verbal skills
• Excellent attention to detail with a “right first time” mindset
• Positive, proactive attitude and a desire to build a career, not just find a job
• Interest in retail and how in-store execution drives results

What makes us excellent

We are one of the UK's largest field marketing agencies, with over 20 years of experience supporting iconic brands and retailers. We're known for delivering exceptional service and for creating an inclusive, supportive workplace where our people can thrive.

As a Disability Confident Leader, we are committed to building a diverse and inclusive environment where everyone feels valued and supported.