Job Description:

Customer Service Centre Representative
Thornbury | Hybrid after training
£24,750 per annum
Monday to Friday | 8:00am–5:00pm
Full-time, Permanent

We’re recruiting a Customer Service Centre Representative to join a busy and professional contact centre team based in Thornbury. This is an excellent opportunity for someone with customer service, call centre or order processing experience who enjoys delivering a high level of customer support.

After a 12-week training period, the role will move to a hybrid working model.

Key Responsibilities

• Handle inbound and outbound customer service calls and emails

• Process customer orders accurately and efficiently

• Manage order queries, deliveries, stock issues and pricing enquiries

• Log and manage cases using a CRM system (e.g. Salesforce)

• Meet KPIs including call handling, accuracy and customer satisfaction

• Escalate issues where required and follow through to resolution

About You

• Previous experience in a customer service or call centre role

• Must have the Right to Work in the UK and Able to travel to Thornbury.

• Strong communication and telephone skills

• High attention to detail and good organisational skills

• Confident using IT systems, CRM platforms and Microsoft Office

• SAP or order entry experience is desirable

What’s On Offer

• £24,750 salary

• Monday to Friday working (no weekends)

• Hybrid working after training

• Ongoing training and development

• Supportive team environment

Apply today to start your next customer service job with long-term progression and work-life balance.

Thorn Baker is an equal opportunities employer and welcomes applications from all suitably qualified individuals.

THO01