Job Description:

• Coordinate the end-to-end spare parts process across key departments, from order entry through to dispatch.
• Organise the daily workload for picking, packing and dispatch through daily order book reviews with Commercial and Planning representatives.
• Review incoming orders daily, including quotation status, requested and promised delivery dates, and stock availability.
• Support the Planning team with work order activities where required, ensuring the timely purchasing of parts through the MRP system.
• Respond quickly to critical customer orders, including those requiring same-day dispatch.
• Collaborate with departments across the matrix structure to identify and implement process improvements that meet or exceed customer expectations.
• Collect, collate and maintain daily KPI data to demonstrate process performance.
• Record daily exceptions to support continuous improvement and management reporting.
• Assist the Planning team with work order activities to ensure the timely fulfilment of spare parts orders.

• Training and experience in the effective use of ERP systems is essential.
• Training or experience with Kardex systems is desirable.
• Previous exposure to order fulfilment operations is preferred.

• Effective communicator with the ability to influence others and deliver positive customer outcomes.
• Strong organisational and planning skills.
• Computer literate, with the ability to interpret, analyse and present data.
• Capable of working accurately and efficiently within a fast-paced environment.
• Strong understanding of stock control, order processing and dispatch activities.

• Brings enthusiasm, pace and energy to the role and wider business activities.
• Demonstrates excellent attention to detail and a customer-focused mindset.
• Sets and maintains the high standards expected by the end customer.
• Remains calm and clear-thinking in high-pressure situations.
• Self-motivated and leads by example.
• Disciplined and controlled when working to tight deadlines.
• Adapts positively to change and views it as an opportunity for development.
• Encourages cooperation and knowledge-sharing to ensure the team works effectively.
• Constructively challenges existing processes and suggests practical improvements.
• Demonstrates commitment to implementing change despite setbacks or obstacles.