Job Description:

Service Advisor

Location: Bristol
Salary: £30,000–£38,000 Basic (Dependent on Experience)
Job Type: Full Time | Permanent

The Role

An exciting opportunity has arisen for an experienced Service Advisor to join a busy and professional automotive dealership in Bristol. This customer-facing role is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.

As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring a seamless service experience from vehicle check-in through to completion of repairs and servicing.

Key Responsibilities

• Greet customers and manage service bookings.
• Accurately identify customer requirements and vehicle concerns.
• Liaise with technicians and workshop staff regarding vehicle progress.
• Provide customers with updates and obtain authorisation for additional work.
• Prepare estimates, invoices, and service documentation.
• Promote additional products and services where appropriate.
• Ensure all work is completed to agreed timescales and customer expectations.
• Handle customer queries and resolve issues professionally.
• Maintain accurate records using the dealer management system.

Candidate Requirements

Essential

• Previous experience as a Service Advisor within the automotive industry.
• Excellent communication and customer service skills.
• Strong organisational and administrative abilities.
• Ability to work effectively under pressure in a busy environment.
• Good IT and system skills.
• Full UK driving licence.

Desirable

• Main dealer experience.
• Knowledge of Kerridge, Pinnacle, Keyloop, or similar DMS systems.
• Experience working to customer satisfaction and performance targets.

What's on Offer

• £30,000–£38,000 basic salary depending on experience.
• Performance-related bonus opportunities.
• Company pension scheme.
• Manufacturer and ongoing professional training.
• Career progression opportunities.
• Supportive and friendly working environment.